Returns & Exchanges
We want you to have a positive experience with Quantic Flora. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, in accordance with international consumer protection standards.
To be eligible for a return:
For hygiene and safety reasons, opened or used cosmetic products cannot be returned or refunded, unless the item arrives damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery, providing photos of the item and packaging. We will assess the situation and, if approved, offer a replacement or refund.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe, depending on your payment provider.
Shipping costs are non-refundable, except in cases of defective or incorrect products.
Contact
For any questions regarding shipping, returns or exchanges, please contact our customer support team through the Contact Us section of the website.
